CustomIZE
Custom Process
Once the customer confirms their custom requirements, we will send a detailed contract that outlines the responsibilities and obligations of both parties. The contract includes product specifications, pricing, delivery timelines, and after-sales services. The customer must pay the agreed deposit after signing the contract to ensure the order’s formal activation.
Based on the customer’s design and specifications, we will proceed with sample production. The sampling process usually takes 10-15 working days. Once the sample is complete, we will send it to the customer for confirmation, or the customer can visit the factory for inspection. Customers can provide feedback for modifications, and we will adjust accordingly until the sample meets their satisfaction. If additional samples are needed, extra costs may apply, which will be detailed in the contract.
After production is completed, customers can choose to inspect the products at the factory to ensure they meet quality requirements. We provide a comprehensive quality inspection report to ensure every detail meets standards.
Upon production completion, we will deliver the products to the customer on time. We offer various shipping methods, including air, sea, and land transportation, to ensure the products are delivered safely and quickly to their destination. During delivery, we provide full tracking services and promptly update the customer on the shipping status.
Once the customer receives and confirms the goods, the remaining balance as agreed in the contract is paid. Throughout the transaction, we maintain transparency and honesty to ensure the customer’s interests are protected. We also offer comprehensive after-sales services and will address any quality issues within 7 working days of receiving feedback.
FAQS
You can start by contacting our customer service team and providing your design and specification requirements. We will discuss the specific details with you and send a detailed contract. After paying the agreed deposit, the customization process will officially begin.
Sample production usually takes 10-15 working days. Once the sample is completed, we will send it to you for confirmation. If there are any modifications needed, we will make adjustments based on your feedback.
Yes, before mass production, you can choose to inspect the goods at our factory to ensure that the production process meets your requirements. If you are unable to visit in person, we can also send the sample to you for confirmation, which will serve as the approved sample for production.
We offer various shipping methods, including air, sea, and land transportation, to ensure the products are delivered safely and quickly to their destination. During the delivery process, we provide full tracking services and promptly update you on the shipping status. Specific shipping costs are determined according to the contract.
After you receive the goods and confirm that there are no issues, you need to pay the remaining balance before the contractually agreed deadline.
If there are any quality issues, please contact us within 7 working days of receiving the products. We will address your concerns within 7 working days of receiving your feedback to ensure your issue is resolved promptly.